Privacy Policy

This privacy policy aims to inform users of the website https://lepassage-chartreuse.fr about how their personal data is collected, used and protected, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Data Controller

The data controller is:

SARL Le Passage
Address: 69 Impasse des Vincents, 73670 Saint-Pierre-d’Entremont, France
Contact email: contact@lepassage-chartreuse.fr

2. Personal Data Collected

When using the website and its services, the following data may be collected:

Identification data: first name, last name
Contact details: email address, phone number
Booking data: stay dates, number of guests, selected accommodation
Billing data (where applicable)
Technical data: IP address, browser type, browsing data
Cookies and trackers (see section 9)

Banking data is never stored on the website.
Payments are processed exclusively by a secure payment provider.

3. Purpose of Data Processing

Personal data is collected solely for the following purposes:

Managing contact requests
Managing bookings made through the website
Communicating with guests before, during and after their stay
Administrative, accounting and tax management
Compliance with legal obligations (invoicing, tourist tax)
Website traffic analysis and statistics

No data is used for marketing or newsletter purposes.

4. Legal Basis

Data processing is based on:

the performance of a contract (booking and stay),
compliance with legal obligations,
user consent (forms and cookies),
the legitimate interest of the data controller (website management and security).

5. Tools and Third-Party Providers

Personal data may be processed by the following providers, strictly within the scope of their services:

HBook: online booking management
Stripe: secure payment processing
Google Analytics (GA4): traffic analysis and statistics
Website hosting: Infomaniak

These providers comply with applicable data protection regulations.

6. Data Retention

Personal data is retained:

for the duration necessary to manage the stay,
then archived in accordance with legal obligations:

accounting data: up to 10 years
customer data: up to 3 years after the last contact

7. User Rights

In accordance with GDPR, users have the following rights:

right of access
right to rectification
right to erasure
right to restriction of processing
right to object
right to data portability

Requests can be sent to:
contact@lepassage-chartreuse.fr

A response will be provided within a maximum of one month.

8. Data Security

The data controller implements all appropriate technical and organizational measures to ensure the security, integrity and confidentiality of personal data.

9. Cookies

The website uses:

strictly necessary cookies for its operation,
analytics cookies via Google Analytics

On the first visit, a banner allows users to accept or refuse non-essential cookies.
Preferences can be modified at any time via the browser.

10. Changes to the Privacy Policy

This privacy policy may be updated at any time to remain compliant with legal and regulatory changes.
The applicable version is the one published on the website at the time of consultation.

11. Acceptance

Use of the website and booking a stay imply full acceptance of this privacy policy